This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information. All returned orders will be credited to the same credit card used to purchase the item. Our company must be notified within 5 business days for returns. Charge backs will only include the amount of the item and not the shipping and handling charges. Those charges are not refundable. A return authorization must be made prior to any returns. A 20% restocking fee will be charged for returned items that are not the fault of Defense Mechanisms. All cancellations must be generated by email or phone within 24 hours and our accounting department will give you an authorization number prior to crediting your account. The software that generate our shipping charges is an approximate weight and although the charges are very accurate, the shipping charges may vary a few dollars either plus or minus depending on the weight and zip code that we ship to. The shipping and handling charges include the weight of the box, the cost of the container and the entire shipping process. Two or more items shipped on different dates may incur additional shipping charges.